Executive Leadership
Dan Chauncey
Director of Deployment Services
Dan is the director of deployment services for NOVACES. He is a Master Black Belt who has been directly involved in the development and application of process improvement methodologies for more than twenty years. He began his career in the U.S. Air Force where, as a director of strategic planning and quality improvement, he was responsible for conducting needs analysis and developing the leadership approach for a variety of service-wide initiatives. Subsequent to his military service, he joined Humana Inc. where he led a structured approach to process improvement in the customer service center. At the University Health System in San Antonio, TX he identified improvement opportunities, set the goals and the plan using the Malcolm Baldrige National Quality Award criteria that resulted in significant quality improvements and cost savings. Later during his role as Assistant Vice President at Rath & Strong, a division of Aon Management Consulting Group, he trained over 850 Green and Black Belts and mentored over sixty process improvement efforts that realized combined savings exceeding $6 million. In his role at Grant Thornton, a global accounting, tax and business advisory, he accomplished the mission of applying Lean principles to achieve a reduction in cost management reporting cycle times for the U.S. Army. Dan has written extensively, including Instructional Design for the Corporate Trainer: A Handbook on the Science of Training (Writers Club Press) and he authored the Process Management chapter in Rath & Strong's Six Sigma Leadership Handbook (John Wiley & Sons), plus a variety of articles on the subject of Lean Six Sigma deployment. Dan holds a B.S. degree in Criminal Justice and Behavioral Science from Wilmington College, an M.A. in Human Resource Development and an MBA from Webster University.
Executive Team
Bahadir Inozu, Ph.D., Chief Executive Officer
Brian J. MacClaren, Chief Operating Officer
James D. Bailey, Director of Consulting & Training Services