Director of Government Healthcare Services
Charles, CAPT, USN (Ret.) is the director of government healthcare services for NOVACES. He oversees the company’s services to government and military healthcare clients to improve patient care, safety and satisfaction, which simultaneously generate more profitable business outcomes. He has deep and abiding experience at all levels of healthcare, owing to his 38 years in the U.S. Navy dedicated to advancing patient care at military hospitals around the world. For example, he coordinated the implementation of Total Quality Management for 5,000 employees at the U.S. Navy’s largest medical center in San Diego. In addition to his expertise in healthcare and education, as a Commanding Officer, he has conducted strategic planning sessions for a variety of organizations with emphasis on development of mission, vision, and values. Over the years, he has written about managing change in healthcare for a variety of publications. He is both a Lean Six Sigma Black Belt and a graduate of the Institute for Federal Health Care Executives. He holds a B.Sc. in Nursing from the University of Washington and a M.Ed. from the University of San Diego.