Client Testimonials

"As hospital finances continue to tighten, we were looking for a way to do more with less keeping the patient as the focus of where we direct our efforts. The Lean Six Sigma experience at the Republic County Hospital has given us a way to engage more hospital staff and a tool to make better, more informed decisions. It lets us look at processes and eliminate waste, allowing our professional staff to spend more time with the patient doing things that actually make a difference in the care we provide. This has been one of the most rewarding programs that I have had the opportunity to participate in and the NOVACES staff did an excellent job in training and facilitating our staff."

Blaine Miller
Republic County Hospital

"As we anticipate a future built on lower Medicare reimbursement, increased uncompensated care, and higher expenses, we recognize our current processes will be severely tested. The inefficiencies, redundancies and constant rework we have tolerated in the past will not carry us into a future built on efficiency and quality outcomes. Lean Six Sigma will provide us with a proven set of tools to integrate performance improvement into what we do. At. St. Alexius Medical Center, we continually look for ways to provide excellent patient-centered care. We strive for excellence every day. Lean Six Sigma will give us systematic ways to change to meet the challenges ahead."

Gary Miller

President and CEO
St. Alexius Medical Center

"At St. Alexius Medical Center we believe our employees hold the key to the future of our organization. We have enlisted the Lean and Six Sigma experts at NOVACES to teach a select number of our talented staff to be Green Belts. After completion of the intense week long class provided on site by NOVACES, we have our own staff energized and empowered to use the process improvement Lean and Six Sigma tools and strategies they need to eliminate inefficiencies and waste in our processes and systems.”

Rosanne Schmidt

St. Alexius Medical Center

"The Lean Six Sigma Program is integral to everything we do at the Walter Reed National Military Medical Center. It is undeniable our use of Lean Six Sigma contributed to our recent successes with the BRAC (Base Realignment and Closure) integration and Joint Commission survey. We will continue to call upon these talented practitioners to assist our clinical and administrative leadership in continuous survey readiness. We are committed to using these methods to further enhance our practices throughout the medical center. These cross-functional teams working 'together' to solve issues have unified two extraordinary medical centers. This commitment from the staff has propelled us towards the organizational goals at Walter Reed Bethesda."

Rear Adm. Alton Stocks

Commander Walter Reed National Military Medical Center
U.S. Navy

"Over the past three years, we have successfully completed projects in every directorate and touched almost every aspect of service within the hospital. We have a diverse team that comes together to solve a problem that no single group could resolve on their own. I am very proud of everyone involved when a robust multi-discipline solution is implemented that meets the objectives and things are put in place that ensures these gains are sustained."

Brian McCormack

Chief Performance Improvement Officer, National Capital Region
Walter Reed National Military Medical Center

"Since we began implementing Lean Six Sigma with NOVACES, I've seen a positive cultural shift across our entire organization. The early investment we made in the JumpStart workshops with the leadership team was vital to our success.  We are seeing performance improvements in both clinical and operational areas and are encouraged by the initial Lean Six Sigma successes."

Nancy Rongo, CNAA, BC, CHCQM

Vice President, Quality and Patient Safety
United Health Services

“NOVACES brings highly professional, profound knowledge in Lean, Six Sigma and other transformational technologies that positively impacted our business and our employees here at Ship Systems.”

Dr. M.J. Niccolai
Director Six Sigma
Northrop Grumman Ship Systems 

“The projects we conducted showed us how Lean Six Sigma enables us to see our processes, understand our systems and be more competitive.”

Baris Turgutoglu
Director of Management Operations
Kent Hospital

“By implementing this improvement model in our world where resources are getting scarce, we will be able to remove the waste in our hospital’s processes, reduce expenses, lighten our workload and be able to provide faster service to our patients.”

Zeliha Yuzuak
Purchasing Officer
Kent Hospital

“It was truly amazing to see how the Lean Six Sigma methodology helped focus our team on identifying unnecessary work steps and on developing a redefined and truly better process...Training was very, very good”

CAPT Mike Bohlman 
Director of Marine Services
Horizon Lines

“I see Lean Six Sigma as another tool that can help make our company more customer centric and efficient while positively affecting the bottom line.“

CAPT Cole Cosgrove
General Manager, Ship Management
Crowley Maritime Corporation

“I was totally amazed at the success we had for this project… made a believer out of me… and made a believer out of everybody in the process… the whole team felt this was the best thing they did.”

Nuns Jain
Lean Six Sigma Project Executive
Maritime Administration (MARAD) & Ship Operations Cooperative Program








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